Regret what you have purchased and would like to return it? Read on for how to request a refund.
Items your purchase through in-game store are generally eligible for a refund. Please notice, that refund will be offered if the request is made within the required refund period and in the the case, if the product has not been consumed.
Only unused in-game content (e.g. weapon skins, outfit/costumes) purchased within the last 14 days are eligible for a refund. In-game content counts as used once it was opened or eqquiped.
You cannot get a refund on:
- Equipped weapon skins
- Opened outfit sets
- Equipped costumes
- Non-refundable products (e.g. Survivor Pass)
- Purchases made with "Bonus G-COIN" ("Bonus G-COIN is G-COIN acquired through in-game events)
*If your purchase is eligible for a refund, you can request a refund by contacting <PUBG Support>.
G-COIN refunds are available for 7 days after a transaction as long as the C-COIN wasn't spent. For purchase cancellation please contact <PUBG Support>. After the cancellation, funds will be returned as Steam Wallet funds.
Please check out the possible limitations on cancelling the purchase in our Rules of Conduct -> 10. G-COIN Cash Operation Policy
KRAFTON cannot provide refunds for purchases made outside of the game. For Steam, Xsolla or 3rd party purchases, please try to contact their Support.