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Often times, verifying your game files may resolve installation corruption that prevents you from being able to play your game.

1. To verify the installation of game files, navigate to the game in your Library and click on the three dots or right-click on the game icon.

2. On the drop-down navigation, click Manage.

3. Once open, click 'Verify' from the list of options

Depending on the size of the game it may take a few minutes to verify all your files. Once it completes click Launch to start your game.

CHECK MINIMUM HARDWARE REQUIREMENTS[here]

RESTART PC & ROUTER

REMOVE STEAM LAUNCH OPTIONS
When we were in early access, players recommended all types of Steam launch commands to improve performance. We recommend removing all of these to ensure they are not the cause of any issues.
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
3. Click on the Set Launch Options
4. Remove all text from the input box and press OK

VERIFY INTEGRITY OF GAME FILES
Files can become corrupt, accidentally deleted, or just magically disappear, this will check the files and replace them if necessary.
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Properties
3. Click on the Local Files tab and then Verify Integrity of Game Files

UPDATE WINDOWS
Windows updates include a whole host of backend services which PUBG requires to be in place for it to run correctly. Keeping your Windows up to date also keeps you protected from any security issues found in previous versions, so in general it’s just a good idea.
1. Press Windows Key+R
2. Type in ms-settings:windowsupdate for Windows 10 users or wuapp.exe for older Windows installs and press Enter or OK
3. Click on Check for updates
4. Allow updates to complete and restart your computer

UPDATE GRAPHICS DRIVERS
When graphics drivers become corrupt or outdated, they can cause all types of issues - make sure your drivers are on the latest version.
- NVIDIA: If installed GeForce Experience can be used to check and update the drivers automatically or you can visit http://www.geforce.com/drivers to do it manually.
- AMD: Go to the AMD website and autodetect or manually select your driver. https://support.amd.com/en-us/download
It is also worth noting that sometimes a complete uninstall and clean reinstall of your drivers can be beneficial to eliminating the drivers as being the cause of an issue. For this we recommend using Display Driver Uninstaller, head to their website for instructions and the application

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.
- Uninstall PUBG
1. Go to your Steam library
2. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
3. A window will pop up asking for confirmation, click on Delete
- Remove associated files
1. Press Windows Key+R
2. Type in %localappdata% and then press Enter or OK
3. Delete the folder TslGame
4. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
5. Navigate to Program Files (x86)\Steam\steamapps\common and delete the folder PUBG
6. In Steam go to Settings>Downloads and click on CLEAR DOWNLOAD CACHE
7. Restart Steam
- Reinstall PUBG

DISABLE ANY HARDWARE OVERCLOCKING
While overclocking hardware (CPU, RAM, GPU) can be beneficial for in-game performance, running hardware outside the manufacturer's recommended settings can cause multiple different issues such as memory or file corruption and for troubleshooting purposes should be removed (through the systems BIOS).
[Steam Client Troubleshooting]

DISABLE FULLSCREEN OPTIMIZATION:
1. Go to this directory: Steam\steamapps\common\PUBG\TslGame\Binaries\Win64
2. Select TslGame.exe and right click and select properties.
3. Click on Comparability Tab and click Disable Fullscreen Optimization
4. Apply and OK.

PUBG SUPPORT
If you have tried some all of the necessary troubleshooting techniques and the issue still persists, please open a Support ticket located here: https://support.pubg.com/hc/en-us/requests/new, then please provide the following template:

- Date Seen:
(approximately at what date did this start)
- Full explanation of issue:
(Be as specific with this information as you can. Not being specific or exact with your information can prolong troubleshooting)
- Error message details:
(If you receive an error message please let us know what it says)
- Dxdiag Information
(Press Windows Key + R and type dxdiag in the search prompt, click the “Save All Information” to your Desktop and upload as an attachment for support).
- CrashDump Files
(Press Windows Key + R and in the search prompt, type %localappdata%\TslGame\Saved\Crashes - right click the latest crash file, ZIP the file and add it as an attachment to the PUBG Support ticket)

Sometimes, when you are playing PUBG, you might experience crashes. The causes of crashing are diverse: poor server performance, unstable network connection, low PC requirements, and so on.

In order to identify the reason of force closing/crashing and come up with a correct solution for your unique case, we would request you to contact PUBG Support and share [Dump file], created after game crashed.

Location of [Dump file]: C:\Users\USERNAME\AppData\Local\TslGame\Saved\Crashes

To obtain Dump file, please do the following steps:

1. Open the Local Disc (C:)
2. Users > USERNAME
3. Select [Show hidden files] and move to AppData files.

※ Please note, that in order to view AppData you should select the option to 'Show hidden files'.

4. Local file → TslGame file → Open Saved files

5. Among 'Save files" you will find 'Crashes' file, which you will need to compress and then send over to PUBG Support.

How to share large files (e.g. Google Drive)

1. Go to [Google Drive] https://drive.google.com/ and log in. 
2. 'New' > Click on 'File upload' and then upload your 'Dump file'.
3. Right click on uploaded [Dump file] and select 'Get link'.
4. Insert that link into your ticket when contacting PUBG Support. 

CHECK CURRENT SERVER STATUS
https://twitter.com/PUBG_Support

RUN PUBG AS ADMINISTRATOR
- Force close Steam by using Task Manager and relaunch
- Remove all Steam Launch options (if any) for PUBG
- Navigate to PUBG’s install directory:
- Default install location: C:\Program Files (x86)\Steam\steamapps\common\PUBG\TslGame\Binaries\Win64
- Right Click TsIGame.exe and select “Run as Administrator”

RESTART COMPUTER & ROUTER

SWITCH TO A WIRED CONNECTION
Wireless connections are more prone to environmental interference (potentially causing increased ping or packet loss) and can be more difficult to troubleshoot. We recommend switching to a wired connection to help mitigate these issues.

UPDATE WINDOWS
1. Open Windows Update by clicking the Start button in the lower-left corner. In the search box, type Update, and then, in the list of results, click either Windows Update or Check for updates
2. Click the Check for updates button and then wait while Windows looks for the latest updates for your computer

COMPLETE A CLEAN INSTALLATION
Sometimes issues occur where files are corrupted, permissions aren’t set correctly, or certain aspects of the game aren’t installed correctly. To fix this we need to completely uninstall PUBG and associated files.
1. Uninstall PUBG
2. Go to your Steam library
3. Right Click on PLAYERUNKNOWN'S BATTLEGROUNDS and select Uninstall
4. A windows will pop up asking for confirmation, click on Delete
5. Remove associated files
6. Press Windows Key+R
7. Type in %localappdata% and then press Enter or OK
8. Delete the folder TslGame
9. Navigate to Program Files (x86)\Common Files\BattlEye and delete the file BEService_pubg.exe
10. Install the game again through steam

ENABLE PORT FORWARDING
Routers will sometimes block incoming traffic which is required for programs and games to work correctly.
With port forwarding, you can add exceptions for the specific ports which the game uses, this allows the game to send and receive data without interruption from your router.

FLUSH DNS
1. Press the Windows key and in the search bar type “CMD”
2. Right Click the Command prompt shortcut and select “Run As Administrator”
3. In Command Prompt, Type ipconfig /release
4. Press [Enter]
5. Type ipconfig /renew
6. Press [Enter]
7. Type ipconfig /flushdns
8. Press Enter
9. Relaunch the game and test your connection

ADDITIONAL TROUBLESHOOTING STEPS
1. Check your Internet Service Provider’s (ISP) service status to see if they’re experiencing any temporary outages or issues.
2. Update router’s firmware is up-to-date (varies on product, refer to the model’s instructions)
3. Enable or disable UPnP (Universal Plug and Play) on your router or system settings
4. Disable any third party networking software such as a VPN
5. Disable router firewall (NOT RECOMMEND) - refer to router instructions
6. Test using an alternate connection such as mobile tethering
7. Update Network Adapter Drivers

PUBG SUPPORT
If you have tried some all of the necessary troubleshooting techniques and the issue still persists, please open a support ticket located here: https://support.pubg.com/hc/en-us/requests/new, then please provide the following template:

- Date Seen:
(approximately at what date did this start)
- Full explanation of issue:
(Be as specific with this information as you can. Not being specific or exact with your information can prolong troubleshooting)
- Error message details:
(If you receive an error message please let us know what it says - i.e Connection timeout 1.2.3.4)
- Which country you are playing from?
- Which region you would normally be connected to?
- What is the Server ID or Match ID when you had experienced the issue?
- What is your ISP provider?

Minimum requirements for PUBG are as follows:

• OS: 64-bit Windows 7, Windows 8.1, Windows 10
• CPU: Intel i5-4430 / AMD FX-6300
• Memory: 8 GB RAM
• GPU: NVIDIA GeForce GTX 960 2GB / AMD Radeon R7 370 2GB
• Direct: 11.0
• Network: Broadband Internet Connection
• Storage: 40 GB available space

Minimum requirements are minimum requirements to run PUBG and may not provide the smoothest gameplay experience.

Recommended requirements for PUBG are as follows:

• OS: 64-bit Windows 7, Windows 8.1, Windows 10
• CPU: Intel i5-6600K / AMD Ryzen 5 1600
• Memory: 16 GB RAM
• GPU: NVIDIA GeForce GTX 1060 3GB / AMD Radeon RX 580 4GB
• Direct: 11.0
• Network: Broadband Internet Connection
• Storage: 50 GB available space
  

Recommended requirements are to run PUBG at 144fps in most situations.

Recommended competitive requirements for PUBG is as follows:

• OS: 64-bit Windows 7, Windows 8.1, Windows 10
• CPU: i9-9900K 3.6GHz, 32GB / AMD Ryzen 7 3800X
• Memory: 32 GB RAM
• GPU: NVIDIA GeForce RTX 2060 Super / AMD Radeon RX 5700
  
• Direct: 11.0
  
• Network: Broadband Internet Connection
• Storage: 50 GB available space

Competitive spec requirements are recommended to run at high fps and for use with a high refresh monitor.

We are focused on removing all users who are creating an unfair gaming environment by teamkilling, using cheat programs, etc. Our in-game reporting system is the best option to report these users. The report will be forwarded instantly to our anti-cheat team. You will be notified in-game if there is any action taken against the suspected player.

You can also reach out to PUBG Support via Help Center

1. Visit PUBG Support (support-epicgames.zendesk.com/hc/en-us)

2. Select your platfrom: Epic Games

3. Click on "Submit Request" button (the upper right corner)

4. Select correct category: Reports

5. Input suspected player's nickname

6. In the description please input date of the incident, type of violation (e.g. Aimbot, ESP, Wallhack, etc.) and other information.
*If would helpful if you could attach a video or screenshot where the misconduct has been captured.

We are are open to every form of feedback, both positive and negative, so do not hesitate to reach out to PUBG Support if you would like to share your feedback with us.

Contact us via Help Center
1. Visit PUBG Support (support-epicgames.zendesk.com/hc/en-us)

2. Select your platfrom: Epic Games

3. Click on "Submit Request" button (the upper right corner)

4. Select correct category: Feedback / Suggestions

5. Input your suggestions, including ideas for new in-game content.
*If you would like to share an image with us (e.g. suggesting new vehicle, weapon, etc.), please attach it.

Regret what you have purchased and would like to return it? Read on for how to request a refund.

Items your purchase through in-game store are generally eligible for a refund. Please notice, that refund will be offered if the request is made within the required refund period and in the the case, if the product has not been consumed.

[In-game content]
Only unused in-game content (e.g. weapon skins, outfit/costumes) purchased within the last 14 days are eligible for a refund. In-game content counts as used once it was opened or eqquiped.

You cannot get a refund on:

• Equipped weapon skins
• Opened outfit sets
• Equipped costumes
• Non-refundable products (e.g. Survivor Pass)
• Purchases made with "Bonus G-COIN" ("Bonus G-COIN is G-COIN acquired through in-game events)

*If your purchase is eligible for a refund, you can request a refund by contacting <PUBG Support>.

[In-game currency]
G-COIN refunds are available for 7 days after a transaction as long as the C-COIN wasn't spent. For purchase cancellation please contact <PUBG Support>. After the cancellation, funds will be returned as Steam Wallet funds.
Please check out the possible limitations on cancelling the purchase in our Rules of Conduct -> 10. G-COIN Cash Operation Policy

Please note:
KRAFTON cannot provide refunds for purchases made outside of the game. For Steam, Xsolla or 3rd party purchases, please try to contact their Support.

It's great you've decided to link your KRAFTON ID. Please follow these steps to link your Epic Games Account to your KRAFTON ID:

1. Go to KRAFTON ID page, https://accounts.krafton.com/login

2. Log in using the KRAFTON account you want to link.

3. On the "Linked Accounts" section, you will find "Epic Games" at the bottom.

4. Click “Link Now”

5. You will be directed to the Epic Games website. Please log in and ensure that the correct Epic Games Account is indicated on the screen.
*If the Epic Games Account indicated is incorrect, click on “Switch Account?” so you can sign in with the right account.

6. Click “Allow” to let KRAFTON ID link with your Epic Games Account.

7. You're done! You will be directed back to the KRAFTON ID page where you’ll see a confirmation indicating that your accounts are successfully linked.

Next, learn how to unink your KRAFTON ID from Epic Games Account. Please follow the steps below.

1. Go to KRAFTON ID page, https://accounts.krafton.com/login
2. Log in using the KRAFTON account in concern
3. On the "Linked Accounts" section, you will find "Epic Games" at the bottom
4. Click "Unlink"
5. Read the Terms & Conditions.
6. Confirm by clicking on "Unlink" again.

* How to delete KRAFTON ID, change email or password

If you can log into your KRAFTON ID, then you will be able to delete KRAFTON ID / change email or password through KRAFTON ID page, https://accounts.krafton.com/login

• Log into https://accounts.krafton.com > Select "Personal Info" (left side menu) > Click on "Change Email", "Change Password" or "Delete Account".

KRAFTON ID is an integrated account system for KRAFTON games and services. KRAFTON ID lives in https://accounts.krafton.com, a website that provides all accounts-related services for KRAFTON game players.

Players can link various game platforms and online services with their KRAFTON ID to enjoy promotional partnerships and drops.

KRAFTON ID is also used to power security features that better protect player's valuable private information.

KRAFTON ID will evolve to be a critical piece of our service including cross-game features that allow KRAFTON to provide a more versatile and flexible player experience.

• KRAFTON ID & Website Terms of Service : https://accounts.krafton.com/terms-of-service